FAQ
The Food
Orders
Oh no! We’re sorry about that. Please let us know ASAP and we’ll make it right. If an item is broken/spoiled/etc. please take a photo so we can inform the maker, farmer, and/or packing team.
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Delivery is free on orders over $50. It's $4.99 on orders over $20 and it's $9.99 on orders under $20.
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You can find Fresh Gift Certificates here. Simply fill out the recipient's info, your gift note and the amount you would like to send and then your gift card will be emailed directly... within minutes!
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Changes to your weekly orders must be entered by midnight 48 hours before your delivery day. For example, Friday night for Monday delivery and Sunday night for Wednesday delivery.
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We’re happy to swap out items, if we can. Please keep in mind that our boxes are all packed in the same facility, so if you have a severe allergy to an item, it might be best to skip that week. For the Farm Box, log in to your account to customize your box. For the Fresh Box, you can always switch box types (Omnivore, Paleo, Vegetarian) to avoid bread, red meat, fish, etc.
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My Account
Please go to the log-in page and click on “forgot my password.” It will send you a link to reset it. If you are seeing an error or the system isn’t recognizing your email, please let us know. We can send you a link from our end.
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It's possible that orders in progress will not be removed from future deliveries. If you want to cancel a subscription you MUST be sure that you have also cancelled future orders, otherwise, we will assume you would like to receive your scheduled upcoming deliveries.
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For Monday deliveries, the cut off time is midnight on Friday and for Wednesday deliveries, the midnight on Sunday.
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For Fresh Box and Tasting Box customers, log in to your profile and go to “Manage Subscriptions.” On the left side, you will see “Delivery Schedule.” There, you will see all your upcoming charges. You can skip/unskip them accordingly.
For Farm Box customers, please see the calendar in your account. There, you can skip and edit your upcoming deliveries.
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Yes, we have an archive with hundreds of recipes, tips and suggestions here. Our Fresh Cook's Boxes are a curated selection that comes with recipes in the box. The Seasonal Produce Boxes do not include recipes; but recipe suggestions will be emailed to you each week.
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Payment
Oh no! Please email us within 1 hour of placing your order and we can apply it for you.
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Some discounts only apply to subscription items, so check your code to make sure that’s not the case. Please also make sure your code has not expired or been used before. We also only allow one discount code or voucher per order (excluding gift cards.) If it’s still not working, please email us with the code and the contents of your cart and we can help.
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We accept any major credit card and Paypal.
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Oh no! Just send us a note. We will re-issue it for you.
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You can find gift cards here. We offer digital gift cards. Please note this is only for a la carte items. We do not offer gift cards for the Tasting Boxes; but you can purchase a Gift Subscription here.
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About Us
We do not have a permanent storefront, but during the holiday season, you can come visit us at the Union Square and Bryant Park Holiday Markets! Check your email for updates on those and other pop-ups.
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